Terms & Conditions — 55g.com

In these Terms & Conditions, the following definitions apply unless context requires otherwise:

• "55g.com" or "the Platform" refers to the website located at 55gcom.net and all associated services, software, games, and features made available thereunder.
• "Company" refers to the operator of 55g.com, its subsidiaries, affiliates, officers, directors, employees, agents, and licensors.
• "Player", "User", "you", or "your" refers to any individual who accesses, registers on, or uses the 55g.com platform in any capacity.
• "Account" refers to the registered player account created on 55g.com following successful completion of the registration process.
• "Balance" refers to the total of real-money funds and eligible bonus credits held within a player's account at any given time.
• "Bonus Credits" refers to non-cashable promotional funds credited to a player's account pursuant to a specific promotion, subject to applicable wagering requirements.
• "Wager" or "Bet" refers to any real-money stake placed on a game, event, or outcome available on the 55g.com platform.
• "KYC" means Know Your Customer — the identity and address verification process required by Philippine regulatory standards.
• "PST" means Philippine Standard Time (UTC+8).
• "PHP" or "₱" refers to the Philippine Peso, the functional currency of the 55g.com platform.

By accessing 55g.com, creating an account, depositing funds, or placing any wager on the platform, you unconditionally agree to be bound by these Terms & Conditions in their entirety, together with the 55g.com Privacy Policy, Responsible Gaming Policy, Bonus Terms, and any game-specific rules published on the platform, all of which are incorporated herein by reference.

If you do not agree with any provision of these Terms & Conditions, you must immediately cease using the 55g.com platform and, if you hold an account, contact customer support to arrange account closure.

These Terms & Conditions constitute a legally binding agreement between you and the Company. The Company's failure to enforce any provision of these terms at any particular time does not constitute a waiver of that provision or the Company's right to enforce it in the future.

To be eligible to register and maintain an active account at 55g.com, you must satisfy all of the following criteria at all times:

• You are at least 21 years of age, in compliance with PAGCOR's minimum age requirement for online gambling in the Philippines;
• You are not accessing 55g.com from a jurisdiction in which online gambling is prohibited or where you lack the legal capacity to enter into a binding agreement;
• You are acting on your own behalf as the sole account holder and beneficial owner of any funds deposited;
• You are not a current employee, officer, director, or direct family member of an employee of the Company or any of its affiliated game providers;
• You have not previously been self-excluded from 55g.com or had an account permanently closed for cause;
• You are not registered on PAGCOR's exclusion list or any equivalent regulatory exclusion register applicable in your jurisdiction.

The Company reserves the right to request documentary proof of eligibility at any time. Providing false information regarding your age or eligibility constitutes a serious breach of these Terms & Conditions and may result in immediate account termination and forfeiture of the account balance.

Each individual player is entitled to register one (1) account only at 55g.com. The registration of multiple accounts by the same individual — whether through different email addresses, mobile numbers, payment methods, or device identifiers — is strictly prohibited. The Company employs technical and manual review processes to detect duplicate accounts.

During registration, you agree to provide accurate, complete, and current information. You are responsible for maintaining the accuracy of this information and for updating it promptly should any details change. Specifically, you must ensure your registered mobile number, email address, and payment details remain current to avoid disruption to your account access and withdrawals.

You are solely responsible for the security of your account login credentials. You must not share your password with any other person. The Company will not be held liable for any losses arising from unauthorised access to your account that results from your failure to maintain the confidentiality of your credentials. If you suspect that your account has been accessed without your authorisation, you must contact 55g.com support immediately.

55g.com is required by Philippine anti-money laundering regulations and PAGCOR licensing conditions to implement a Know Your Customer (KYC) verification process. The Company may request identity verification at registration, upon the first withdrawal request, when a certain cumulative deposit threshold is reached, or at any other time deemed necessary for compliance or security purposes.

Accepted Philippine identification documents for KYC include:

• Philippine System Identification (PhilSys ID / National ID);
• Unified Multi-Purpose ID (UMID);
• Philippine driver's licence;
• Philippine passport;
• Voter's ID issued by COMELEC;
• SSS or GSIS ID.

In addition to identity documents, 55g.com may request proof of address (e.g., a utility bill, bank statement, or barangay certificate), source of funds documentation for high-value deposits, or proof of ownership of any payment method used for deposits or withdrawals.

Failure to complete KYC verification within the timeframe specified in the Company's request may result in a temporary suspension of withdrawal privileges until verification is complete. The Company shall not be liable for any delays in processing withdrawals caused by a player's failure to submit required documentation promptly.

All financial transactions on the 55g.com platform are conducted in Philippine Peso (₱ / PHP). The Company does not charge fees for standard deposits and withdrawals; however, certain third-party payment providers (including banks and e-wallet operators) may apply their own transaction fees, which are borne by the player.

Withdrawals must be made to a payment method previously used for deposits or to a verified account in the player's own name. The Company reserves the right to apply additional verification checks to withdrawal requests, particularly for large amounts or first-time withdrawals. Processing times stated above are targets and not guarantees — processing may be extended where additional verification is required or where technical issues affect the relevant payment network.

Funds deposited to 55g.com are held in segregated accounts separate from the Company's operational funds. The Company does not pay interest on player balances.

55g.com offers various promotional bonuses to both new and returning players. All bonuses are subject to specific terms communicated at the time of the offer. The general principles governing all 55g.com bonuses are as follows:

• Bonuses are credited as non-cashable Bonus Credits until the specified wagering requirement has been fully met;
• Wagering requirements specify the total amount that must be staked using Bonus Credits before the resulting winnings become withdrawable as real money;
• Bonus Credits expire within the timeframe specified in the relevant promotion — typically 14 days from the date of crediting — if the wagering requirement has not been met;
• Different game types may contribute differently towards wagering requirements (e.g., live baccarat may contribute 10% while slots contribute 100%); specific contribution rates are published in each promotion's detail page;
• Only one bonus may be active at a time per account unless explicitly stated otherwise in a promotion's terms;
• The Company reserves the right to withdraw, modify, or cancel any promotion at any time upon reasonable notice.

All games available on 55g.com operate according to their individual game rules, which are accessible within each game interface. Players are responsible for familiarising themselves with the applicable rules before placing any wager. Ignorance of game rules does not constitute grounds for a refund of a wager.

55g.com utilises certified Random Number Generators (RNGs) for all software-based games. RNG certification is conducted by independent third-party testing laboratories. Live casino games use physical dealing equipment operated by trained dealers under camera-monitored studio conditions.

The following rules apply to all gameplay on the 55g.com platform:

• All bets are final once placed and confirmed. Bets cannot be cancelled or modified after the point of no return as defined by each game's rules;
• In the event of a technical malfunction during a game round, the affected round will be declared void and all wagers returned to the player;
• The Company's game logs and server records are the definitive record of all game outcomes. In any dispute concerning a game result, the server record shall take precedence over a player's local screen display;
• Betting limits applicable to each game or table are displayed within the game interface prior to placing a wager. The Company reserves the right to adjust betting limits at any time.

The following conduct is expressly prohibited on the 55g.com platform and constitutes a material breach of these Terms & Conditions:

• Using automated software, bots, scripts, or any other non-human means to interact with the platform, place bets, or access account features;
• Collusion with other players, dealer personnel, or third parties to gain an unfair advantage in any game;
• Fraudulent use of payment instruments, including the use of stolen, unauthorised, or disputed payment methods;
• Money laundering, terrorist financing, or any other activity in violation of applicable Philippine anti-money laundering laws including Republic Act No. 9160, as amended;
• Providing false, misleading, or fraudulent information during registration, KYC, or at any other point of interaction with the Company;
• Exploiting software vulnerabilities, bugs, or errors to gain an unfair advantage — any player who identifies a vulnerability must report it to support immediately rather than exploit it;
• Harassment, abuse, or threatening behaviour directed at 55g.com staff, live dealers, or other players via any communication channel on the platform;
• Accessing 55g.com using a VPN, proxy, or other means to disguise your true geographic location for the purpose of circumventing eligibility restrictions.

The Company reserves the right to suspend or permanently terminate any account found to be engaged in prohibited conduct, to void all bets and winnings associated with the violation, and to report relevant activity to the appropriate Philippine authorities, including the Anti-Money Laundering Council (AMLC) and PAGCOR.

55g.com is committed to providing a safe and responsible gaming environment for all players. All games on the platform are intended for adult entertainment purposes only. The Company acknowledges that gambling can become harmful for some individuals and provides the following tools and commitments:

• Age Verification: The minimum age to use 55g.com is 21 years. The Company employs age verification mechanisms at registration and may request additional documentary evidence at any time;
• Deposit Limits: Players may set daily, weekly, or monthly deposit limits from their account settings. Limit reductions take effect immediately; limit increases are subject to a 72-hour cooling-off period;
• Session Time Reminders: Players may configure session duration reminders that appear at set intervals while the platform is in active use;
• Loss Limits: Players may set maximum loss thresholds per session, day, week, or month;
• Self-Exclusion: Players may request temporary self-exclusion (7 days to 6 months) or permanent self-exclusion at any time from account settings or by contacting support. During a self-exclusion period, access to the 55g.com platform is blocked and no marketing communications will be sent;
• Reality Checks: Players who have been active for extended periods may be prompted with account activity summaries showing time elapsed and net win/loss position.

Players who believe they may be experiencing gambling-related problems are encouraged to visit the 55g.com Responsible Gaming page for guidance, local support resources, and self-exclusion options aligned with PAGCOR's responsible gambling framework.

All content on the 55g.com platform — including but not limited to the brand name, logo, website design, software, text, graphics, game assets, sound files, and promotional materials — is the exclusive property of the Company or its licensors and is protected by applicable intellectual property laws, including the Intellectual Property Code of the Philippines (Republic Act No. 8293).

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the 55g.com platform for personal, non-commercial purposes only. This licence does not include the right to copy, reproduce, modify, adapt, distribute, publicly display, or create derivative works from any content on the platform without the prior written consent of the Company.

Any unauthorised use, reproduction, or distribution of 55g.com's intellectual property may result in civil and criminal liability under Philippine law.

To the maximum extent permitted by applicable Philippine law, the Company, its officers, directors, employees, agents, and licensors shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the 55g.com platform;
• Losses arising from Internet connectivity issues, device failures, power outages, or other technical circumstances outside the Company's reasonable control;
• Losses arising from unauthorised access to your account resulting from your failure to maintain the security of your login credentials;
• Errors in displayed game information caused by data transmission delays, network congestion, or similar technical factors, where the Company's server records confirm the correct game outcome;
• Delays in deposit crediting or withdrawal processing caused by the policies, systems, or technical issues of third-party payment providers including GCash, PayMaya, and Philippine banks.

Nothing in these Terms & Conditions excludes or limits the Company's liability for fraud, death or personal injury caused by the Company's negligence, or any other liability that cannot be excluded or limited under Philippine law.

The Company's aggregate liability to any individual player in respect of any single incident or series of connected incidents shall not exceed the total amount deposited by that player in the 12 months preceding the date the claim arose, or ₱50,000, whichever is the lesser.

A player may close their 55g.com account at any time by contacting customer support. Upon account closure at the player's request, any real-money balance (net of any outstanding bonus obligations) will be refunded to the player's last verified payment method within the standard withdrawal processing timeframe.

The Company may suspend or permanently terminate a player's account, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions;
• Failure to satisfy or maintain eligibility requirements, including age eligibility;
• Failure to complete KYC verification within a reasonable timeframe;
• Suspected fraudulent activity, money laundering, or prohibited conduct as defined in Section 9;
• Regulatory direction from PAGCOR or other competent authority;
• Account inactivity exceeding 12 consecutive months — in which case the Company will attempt to contact the player before taking action.

Where an account is terminated by the Company for cause (breach of terms), the Company reserves the right to withhold or void any balance attributable to the breach, including winnings derived from conduct that violated these terms. Real-money deposits not associated with the breach will be returned to the player following completion of any applicable compliance review.

In the event of a dispute between a player and 55g.com, the player should first contact the 55g.com customer support team via the live chat function or email at [email protected]. The Company commits to reviewing all complaints within 5 business days and providing a written response within 10 business days.

If the dispute cannot be resolved through the Company's internal complaints process, the player may escalate the matter to PAGCOR's Player Protection Unit, which serves as the relevant regulatory dispute resolution authority for PAGCOR-licensed online gambling operators in the Philippines.

These Terms & Conditions and any disputes arising hereunder shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. The parties irrevocably submit to the exclusive jurisdiction of the courts of the Philippines for the resolution of any dispute not resolved through the channels described above.

55g.com reserves the right to modify these Terms & Conditions at any time. Material changes will be notified to players via email to their registered address and/or by a prominent notice on the platform prior to the changes taking effect. The effective date of the current version is stated at the top of this document.

Continued use of the 55g.com platform following the notification of changes constitutes acceptance of the revised Terms & Conditions. If you do not agree to the revised terms, you must cease using the platform and contact support to request account closure before the changes take effect.

It is your responsibility to review these Terms & Conditions periodically to remain informed of any updates. The Company recommends bookmarking the Terms & Conditions page for this purpose.

For questions, complaints, or requests relating to these Terms & Conditions or your 55g.com account, please contact us through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the chat widget on the 55g.com platform
• Support Hours: 24 hours a day, 7 days a week, Philippine Standard Time (PST / UTC+8)

When contacting support regarding a dispute or complaint, please include your registered account username or mobile number, a clear description of the issue, and any supporting screenshots or transaction reference numbers. This will help the support team resolve your query as efficiently as possible.